Appointo allows you to send and receive text replies from your customers. We also send an email whenever you get a reply from your customer. To check the reply please go to Customers -> Search the customer -> Manage -> Messages Tab
Currently due to WhatsApp restriction we are not able to received replies from customers on our WhatsApp channel. We will be adding that soon.
If you still have any queries or concerns, please send us an Email at: [email protected] or schedule a call with us.