If you have your customers reaching out to you to have their bookings rescheduled/cancelled, or, if they made a booking at the last minute that you are unable to fulfil, you can easily reschedule/cancel the bookings through Admin(available on all of our plans).
Also, the Email notifications for Rescheduling/Cancellation or changes to the event are sent to both the customers as well as the admins.
Here’s how you can Reschedule/Cancel an existing booking:
Head over to Appointo > Bookings > Manage Booking.
For Rescheduling, click on the Reschedule Booking button and select a time to reschedule the booking to.
For cancellation, click on the Cancel Booking button and the booking will be cancelled and would show up in the tab for Cancelled bookings(Appointo > Bookings > Cancelled).
You can also Cancel/Reschedule booking for individual customer as well in case of Group Appointments.
Here is a short self-help video that can help you with it: