How can I use workflows in the best way possible? What can I do with it?
Through workflows, you can set up email automation and triggers for your bookings. Below are a few of the use cases for which you can use Workflows (You can also create your own to customize for your business requirement):
Once a customer purchases an appointment, following workflows can be triggered if activated.
and so on…
Please check out this video tutorial on how you can set workflow for your store and how it works: