• It's currently showing 'Error in Calendar Integration' in Appointo. What can I do to fix it?

  If you are getting the following error after connecting your Google Calendar with Appointo: ‍ ‍ Please follow the below mentionedSome readers

• Do you have an iOS/Android app?

  Yes, we have a mobile app for Appointo on both Android and iOS. The mobile app is an addon and costs additional $10/month over your plan/subscription charges. ‍ Here's how link your account to the mobile app. Click on the Integrations -iOS/Android app You need to scan the QR codes or you can go to these links to download our app. Android - https://play.google.com/store/apps/details?id=com.appointo.sidepanda&hl=en&gl=US (https://play.google.com/store/apps/details?id=coFew readers

• I want to cancel my Appointo subscription, how can I do that?

  Appointo's subscriptions are managed under Shopify app ecosystem. There are 2 simple ways to cancel the subscription: Please click on Appointo Plans Select Free Plan. Your subscription will be canceled and all the current bookings will be retained You can uninstall the app by going to Settings in Shopify then Apps & Sales Channel and then Uninstall. If you uninstall the app, subscription will be cancelled automatically. Please be aware that once uninstalled, all productFew readers

• App is not performing well. What can I do?

  App's performance and speed are top priority for us. It is an extremely critical metric for us and we are constantly working on to improve the experience for merchants. Our goal is to provide the experience for our customers and it would really help us if you reach out to us with the issues.Few readers

• In cart page, currently there are extra line item properties '_timezone' and '_start_time' being added. How can I hide/remove those?

  By default, any line item properties starting with '' are known as hidden line item properties. It means those line item properties will not be visible in your cart page but will be hidden. Both fields are essential for Appointo to function correctly. If you are seeing above line item properties in your store, it implies hidden line item properties functionality is not supported by your theme. In that case, it is extremely easy to add support for the same. Please follow the steps as mentioneFew readers

• My team member cannot verify their account

  Whenever you add a team member an email is sent to them through which they need to verify their account and can then start using the Appointo dashboard. ​ This video will help you understand the whole process: ​Few readers

• Does Appointo work on pages other than product page?

  Appointo works on any page that has an Add to Cart button. You can sell services in homepage or in any other page of your liking. If due to any reason it doesn't work you can contact our support and they can help you with it (https://downloads.intercomcdn.com/i/o/838959305/b67eaeb3e69a3fb9da5f0f84/Screenshot+2023-09-26+at+1.31.44+PM.png?expires=1712653334&signature=ebe635cacf04e541Few readers

• Appointo <> Depo

  To ensure that both Appointo and Depo app works together and avoid errors follow the steps below: Appointo • Go to your Shopify backend and look for our Appointo App • Click on the Appointo • Browse to the General settings in the tab section and scroll down. (https://sidepanda.intercom-attachments-1.com/i/o/849738021/cb3a81067d4499a139bad8e5/62747f3497b7fb263ede8efdappointFew readers

• Calendar is not showing up on the store, what should i do?

  Appointo works in a way where you can add a product to Appointo and it will automatically convert to a service. When you visit that product page a 'Schedule Your Time' button shows up. In certain scenario's it might not show up and you can contact our support to have it fixed. Also you can have a look at the most frequent reasons for it not showing up and try to fix it on your own Reason 1: The app extension is not activated. Please follow the steps to activate the extension Please goFew readers

• Will i be charged double if i upgrade for a plan when i have already paid for a different one?

  Appointo is a 3rd party partner of Shopify. The billing is handled by Shopify and all your payments for Appointo will show up in your next Shopify invoice. Shopify does a great job in handling the payments and makes sure that you are not double charged irrespective of how many times you downgrade or upgrade the app. You can freely choose to do so and you would only be charged based on the plan you are in.Few readers

• How can i show a calendar view with all my availabilities?

  Appointo has a special feature called Widgets through which you can achieve the following functionality. Set-up: To setup widgets on your store, please follow the below mentioned steps: Head over to Appointo Widgets Click on '+ Widget' Now, you can add a name, for the widget; choose month view, and also select if the widget is to be activated for specific/all products. Click on Save Widget to save theFew readers

• My calendar doesn't show the right timings? How do i fix that

  Generally the timings that you enter in Appointo is shown in the calendar but there could be certain circumstances where you see the wrong timings in your calendar and it could be due to the most frequent reasons that are as follows :- Reason 1: You are not in the same timezone as the store. While onboarding you setup a timezone for the store. It ensures that the times are considered based on the store timezone. However in the store/website the timezones are automatically converted into cFew readers

• I have customers from multiple timezones. How can i lock the timezone so that they all see one timezone?

  By default Appointo shows the timezone of the customer in their timezone which means if someone is in EST while your store is in PST they will see the time as per EST timezone. Although you can Lock Timezone for the customer using the lock feature. This will ensure all the customers wherever they are in the world will see the timezone in PST timezone if your store is in that timezone. To enable Lock Timezone please follow the steps below General Settings -Global Availability -Scroll downFew readers

• How do i setup physical appointments?

  Appointo supports making appointments and adding physical appointments to your bookings. Through this you would be able to sell physical appointments in your store. To do so follow the steps below Go to Appointments -Click on the appointment -Scroll to Meeting Venue / Appointment Mode -Select Address / Phone as the option After this all your bookings for the service will have the link attached and this is how you see digital appointments (https://storage.crisp.chat/users/helpdesk/Few readers

• How can i create a page which shows all my services?

  You can create a collection of services that you have in Shopify. Shopify creates a url for every collection and all your services will show up in that link. If your theme support Add to Cart buttons in the collection page then the calendar button will also show up there.Few readers

• Can i have the calendar in the checkout page?

  Shopify doesn't allow 3rd party apps to change or add anything in checkout which is why unfortunately it is not possible to add those in checkout. The app can only work on the product page and anywhere else that you have productsFew readers

• How do i setup digital appointments?

  Appointo supports making appointments and adding Google Meet / Microsoft Teams / Zoom Links to your bookings. Through this you would be able to sell digital appointments or online appointments in your store. To do so follow the steps below Connect your Google / Outlook / Zoom as per your requirements Go to Appointments -Click on the appointment -Scroll to Meeting Venue / Appointment Mode -Select Google Meet / Microsoft Teams / Zoom as the options After this all your bookings for theFew readers

• How do i hide the quantity of a free service?

  If you want to hide quantity in Shopify you can easily hide in your theme. To do that Please go Themes -Customise From the dropdown on the top and select the Product Page Select the product template of your choice Hide the quantity by clicking on the eye icon next to the quantity blockFew readers

• I want to create an appointment without attaching it to product, How can i do that?

  Appointo works in a way where you attach a product Appointo and it converts it into a service. In Shopify ideally merchants sell services which is why Appointo has been built in a way that this steps become mandatory However you can still sell free services or take Appointments and not have the customers go to checkout. We have Skip Payment feature to do soFew readers

• I see a calendar popup on the right side of my product page. I want it to show up with add to cart button

  Few readers

• I want to change my admin email or add additional emails as admin?

  Appointo by default uses the admin email that it gets from Shopify. You can choose to have these email changed or add more emails as admin emails To change the admin email please follow the steps below General Settings -Store Profile -Change admin email To add additional admin emails :- General Settings -Store Profile -Add additional emails If you still have any queries or concerFew readers

• I have changed the theme and now the calendar doesn't show up. What should i do?

  Appointo is enabled per theme in Shopify. It is possible that when you changed the theme Appointo was not enabled in the new theme which is why it is not working. To make it work please follow the steps below Online Store Customize Theme Settings App Embed and turn on Appointo Calendar?​Here's a screenshot of the same for an easier reference:Few readers

• How do i hide the price of a free service?

  If you are selling free services in Shopify you can easily hide the price of the free service in your theme. To do that Please go Themes -Customise From the dropdown on the top and select the Product Page Select the product template of your choice Hide the price by clicking on the eye icon as per the screenshot belowFew readers

• I want to test Appointo but not on a live site. How can i do that?

  Appointo is enabled per theme in Shopify. You can enable it in your preview theme as well Online Store Customize(In your draft theme) Theme Settings App Embed and turn on Appointo Calendar?​Here's a screenshot of the same for an easier reference:Few readers